Monmouthshire man made more than 40 unnecessary calls to Ambulance Service

A Caldicot man who made more than 40 nuisance calls to the Welsh Ambulance Service – including 11 in one day - has received a two-year criminal behaviour order (CBO).

Jason Monks, 41, made the unnecessary calls to the ambulance service and NHS 111 Wales during a four-month period earlier this year.

He was issued with the CBO at Newport Magistrates’ Court on Monday 9 October, which will remain in place until Thursday 9 October 2025.

Sergeant Lisa Parker, of Gwent Police, said: “We worked closely with the Welsh Ambulance Service and NHS partners in securing this two-year CBO – and it is a major achievement for everyone involved.

“The impact of this type of behaviour is significant in terms of resources, financial costs and potential risks to other people in the wider community who have a genuine need for the ambulance service.”

Mike Jenkins, the Welsh Ambulance Service’s regional clinical lead-consultant paramedic for South East Wales, said: “Lots of our frequent callers are genuinely very unwell, but others – many of whom suffer with long-term medical or social problems – don’t always require an emergency response.

“In this case, the Welsh Ambulance Service and NHS 111 Wales spent more than 34 hours managing Monks’ unnecessary calls, often in times of high demand when our services could have been used to help other people in the community.

“Over the course of four months, Monks not only put other patients at risk, but subjected our staff to anti-social behaviour.

“Our staff are here to help people in their time of need and should be able to do so safely, without fear of abuse or assault.

“We welcome the two-year CBO and would ask the public to continue to use our services appropriately and treat emergency workers with respect."